From First Enquiry to
Finished Roof, We Keep It Simple
At Essex Roofing, we believe the process of getting a new roof fitted or having repairs carried out should be as straightforward as the finished result is impressive. That’s why we’ve built a clear, four-step process that keeps you informed and in control at every stage, with no surprises, no hard sell and no unnecessary delays.
From your very first enquiry through to aftercare once the work is complete, our team handles everything with the same level of care and professionalism. Here’s exactly what to expect when you choose Essex Roofing.
01
Online Enquiry
Everything begins with a simple online enquiry. Use our contact form or get in touch directly to tell us a little about your property and the roofing work you need. Whether you’re looking for a full pitched roof replacement, a new flat roof, Velux fitting, cladding, fascia and soffit work or repairs, we’ll gather the key details so we can prepare for your survey.
There’s no obligation at this stage and no pressure to commit. We simply want to understand your needs so we can give you an accurate, honest assessment when we visit.
02
Survey
Once your enquiry is received, we’ll arrange a convenient time to visit your property and carry out a thorough roof survey. Our team will assess the condition of your roof, take measurements and discuss your options in plain, straightforward language.
This is where we listen. We’ll talk you through what we recommend, explain why, and answer any questions you have. At the end of your survey, we provide a written free quotation, broken down clearly so you understand exactly what’s included. No hidden extras, no vague estimates and no pressure to sign on the spot.
We’ll follow up to make sure you received your quote, but we’ll never chase you aggressively or push you into a decision you’re not comfortable with.
Installation
Once your enquiry is received, we’ll arrange a convenient time to visit your property and carry out a thorough roof survey. Our team will assess the condition of your roof, take measurements and discuss your options in plain, straightforward language.
This is where we listen. We’ll talk you through what we recommend, explain why, and answer any questions you have. At the end of your survey, we provide a written free quotation, broken down clearly so you understand exactly what’s included. No hidden extras, no vague estimates and no pressure to sign on the spot.
We’ll follow up to make sure you received your quote, but we’ll never chase you aggressively or push you into a decision you’re not comfortable with.
02
03
Installation
Once you’re happy with your quote and ready to proceed, we’ll agree a start date that works for you. Our team will arrive at the time agreed, on the day agreed. That’s not something we take lightly; reliability is a core part of how we operate.
Throughout the installation, we work to a high standard using quality materials suited to your roof type and your property. For flat roofs, we work with leading materials including EPDM, Firestone, Restec, Suprema and warm roof systems. For pitched roofs, we fit durable tiles and natural slate to the highest standards of workmanship. We keep disruption to a minimum, treat your property with respect and keep you updated throughout.
When the work is done, we carry out a thorough final check to make sure everything meets our standards before we consider the job complete.
Aftercare
Our relationship with you doesn’t end when we pack up and leave. Once your roof is fitted, we’re on hand to answer any questions and address anything that needs attention. We stand behind our workmanship and want every customer to feel genuinely confident in the roof above their head.
If you have any concerns in the weeks or months following your installation, simply get in touch and we’ll make sure they’re resolved promptly.
04
04
Aftercare
Our relationship with you doesn’t end when we pack up and leave. Once your roof is fitted, we’re on hand to answer any questions and address anything that needs attention. We stand behind our workmanship and want every customer to feel genuinely confident in the roof above their head.
If you have any concerns in the weeks or months following your installation, simply get in touch and we’ll make sure they’re resolved promptly.